Wales & West Utilities Online Payment



Welcome to the Wales & West Utilities Online Payment Facility

Wales & West Utilities offer a secure online payment facility along with alternate methods of payment including BACS and Cheque. Both of these last two methods of payment require you to sign and return a hard copy of your acceptance form to us.

On your quotation you will have been provided with an 8 digit reference number along with a unique four digit PIN. Please ensure you have this information as you will need it to use the online payment service.

Details of our Standards of Service are published on this website along with our charging statement. For more information, please click the "Our Services" link above and follow the Connections pages.

If you experience any difficulty with this service please contact our customer service team on 0800 072 6814.

Office Hours:

• Main office hours (Monday to Friday) - 08:30 to 16:30
• Customer service (Monday to Friday) - 08:00 to 20:00
• Customer service (Saturday) - 09:00 to 14:00